By using online diaries for practitioners, we ensure that no callers are disappointed by not being able to get through to book an appointment.
Do you run a clinic or medical practice? We can act as an overflow receptionist, managing appointments for both new and existing patients.
Our Clinic Management Service provides dedicated, friendly, named PAs to:
1· Answer your calls in your company name.
2· Manage your diary and arrange appointments in real time.
3· Familiarise themselves with your clients and their needs.
4· Book new patient and follow up appointments
5· Book procedures
6· Handle insurance referrals.
7· Liaise with other healthcare personnel to assist with procedures etc.
· Send out SMS reminders to your patients so they don’t forget their appointment or where they need to go.
· Call a patient for whatever reason, like letting them know you’re running late or they need to bring something to the appointment.
We can take your calls 24 hours a day, 7 days a week, even on Bank Holidays and you’ll never have to worry about staff sickness or holidays.
All for the fraction of the cost of a full-time receptionist!
‘Zebra Connections has helped my company grow tremendously. They provide a friendly service, and are always prompt at answering calls and responding to my clients’ needs. By helping my clients, my workload as a company director is significantly reduced and I am able to focus on other aspects of my work. I would highly recommend Zebra Connections, as they are professional, reliable and a pleasure to work with. Thank you.’
Hily Klibansky – London Home Physio
© Zebra Connexions Ltd 2016
Our clients include doctors, consultant surgeons, osteopaths, podiatrists, chiropractors and CBT practitioners.
All you need is a broadband connection, and we can supply an online diary, so both you and your Zebra PA can book appointments at the same time for different patients. If you have your own online diary we can work with that too. Whatever diary you choose, we’ll be able keep your patients happy by booking them in straightaway.
You’ll no longer have to worry about new patients going elsewhere because they wanted an appointment as soon as possible but only got through to the answerphone. Your Zebra PA will take the call exactly as if they were your receptionist, giving out prices and directions to your clinic as well if needs be.
Most of the time there isn’t even a need for you to do anything else. You can carry on working in the treatment room or catch up with your administration. If you or your existing receptionist already take calls yourself then we can just cover lunchtimes, evenings or other times when you can’t answer your own phone.