Privacy Policy

 

At Zebra Connexions Ltd we recognise the importance of protecting your privacy in line with our legal responsibilities. This policy advises you on how we use any personal data or information you share with us, either via our website or other means of communication. This notice also covers use of your personal data or information when you become the recipient of services purchased through franchisees of Zeb Franchising Ltd. Your continued use of this site signifies your assent to this Privacy Policy.

 

Who Are We

Zebra Connexions Ltd is a company registered in England and Wales. Company Registration Number 05298938 VAT Number 848 362 303

Further details of Zebra Connexions Ltd can be found here: http://zebraconnections.co.uk/contact-us/

Zeb Franchising Ltd is a company registered in England and Wales. Company Registration Number 9381671 VAT Number 207096713

Details of Zeb Franchising Ltd franchisees can be found here: http://www.zebpa.co.uk/contact/

 

Collection of Personal Data

We collect personal data or information when you enter your details on forms on our website, when you contact us (in writing, by post, email, or posts and messages via the social media platforms that we support, or by telephone or SMS). We also collect personal information when you use our services, or the services of our Sub-Processors as supplied indirectly to our customers through Data Processor Agreements we have agreed with those Sub-Processors. This data processing is permitted by law under GDPR Article 6(1)(b) “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”.

 

When You Contact Us

When you contact us via this website, by completing a ‘contact us’ form, we may need to use your personal details to deal with your query or sales enquiry. The details may include your name, address, landline telephone/mobile number, and/or email and IP address.

In the case of an enquiry on behalf of a company we may collect your company’s name, your position in the company; the company’s address, company’s email address and telephone number.

 

Duration of Data Storage

We keep personal information either: 1. to send you the information you have requested from our company, or 2. to comply with contractual requirements we have in place with our clients. Unless your enquiry results in the purchase of a service or product, or you have selected to receive news and promotional marketing which may be of interest to you, your personal details will be deleted from our systems 24 months after the conclusion of your enquiry.

 

Purchase of Services

When you purchase a service from Zebra Connexions Ltd, or a franchisee of Zeb Franchising Ltd, we will use the data supplied to fulfil your order.

We will hold your details securely for the duration of the agreement.

Your personal details will be deleted from our systems 12 months after the conclusion of the service or product purchased.

 

Additional Personal Data Rules Applying to Mailbox Rental

We are also required by law, under the Money Laundering Regulations 2017, to hold records for mailbox rental customers for a period of 5 years after the end of rental period.

 

Why We Collect Personal Data

We collect personal information to:

  • provide you with products and services that you may request from Zebra Connexions Ltd and/or franchisees of Zeb Franchising Ltd
  • check your identity to protect security and prevent fraud, when you use our services
  • improve and develop our services
  • meet our legal obligations
  • meet a contractual obligation to our clients

 

Information Technology (IT) Security

We are committed to IT security best practice under the Cyber Essentials scheme.

Storage of Bank and Payment Card Details

We do not hold any bank payment card details, these are held securely by our nominated payment partners, WorldPay or London & Zurich.

 

Processing of Data

We only process data in line with Article 6(1)(b) of the General Data Protection Regulations where “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.”

 

Sharing of Personal Data

Personal data is only used by Zebra Connexions Ltd, or a franchisee of Zeb Franchising Ltd, for the purpose(s) detailed above.

We share your personal information with select third party business partners where it is necessary to do so, for the purpose of providing the product or service you have enquired about, or purchased through Zebra Connexions Ltd or a franchisee of Zeb Franchising Ltd.

We will share your personal information with authorities, (including the police, law enforcement agencies, credit reference and fraud prevention agencies and select other bodies), for:

  • prevention and detection of crime
  • the prevention of fraud against Zebra Connexions Ltd, or a franchisee of Zeb Franchising Ltd, third parties or customers
  • to prevent money laundering
  • for identity verification
  • for the purpose of legal proceedings

We do not sell your personal information to any other third party, for any reason whatsoever.

In cases where your personal information has been passed to a third party as part of provision of a product or service purchased, you may need to contact the third party directly in relation to their continued use of your personal information.

 

Call Recording

We may record telephone conversations but only for specific purposes, which will meet one or more of the following conditions so as to be deemed lawful under GDPR:

  1. The parties involved in the call have given consent to be recorded
  2. Recording is necessary in order to fulfil a contract
  3. Recording is necessary for compliance with a legal obligation
  4. Recording is necessary to protect the vital interests of a data subject or another person
  5. Recording is in the public interest, or necessary for the exercise of official authority
  6. Recording is in the legitimate interests of the recorder, unless those interests are overidden by the interests of the participants in the call

Call recordings are only kept for one month and are stored on a secure server.

 

Keeping Personal Data Secure

Zebra Connexions Ltd and franchisees of Zeb Franchising Ltd are committed to keeping your personal information secure. All personal information is stored on a secure server to protect it from being accessed or used inappropriately.

 

Keeping Personal Data Accurate

Zebra Connexions Ltd and franchisees of Zeb Franchising Ltd will endeavour to ensure that your personal information is kept as accurate and up to date as far as is reasonably possible.

Where you have opted-in to receive news, periodic offers, or promotional email marketing, we will use only relevant personal information to contact you.

 

Accessing Personal Data

You can access your personal information at any time by contacting Zebra Connexions Ltd and/or franchisees of Zeb Franchising Ltd.

 

News, Offers and Promotional Email Marketing

Where you have selected to receive news, periodic offers, or promotional email marketing, we will use only relevant personal information to contact you.

We may communicate with you by email, post, phone, SMS text message and social media posts and messaging where you have provided consent at the time we collect your personal information.

 

Updating Your Preferences

You can change your personal information and marketing preferences at any time by contacting us. However our use of your personal information will not be affected by the opt-ins or opt-outs you select, if you have provided information to us or through other means.

If you do not wish to receive information by email from Zebra Connexions Ltd and franchisees of Zeb Franchising, please use the unsubscribe feature on any promotional email received, email us quoting, ‘please unsubscribe me’ in the subject line, or use our ‘contact us’ form to request that your details are removed from our database. In this case, we will only retain your personal information, where our legal or regulatory obligations require us to do so.

 

Requesting a Copy of Personal Data

You can contact us via email at office@zebraconnections.co.uk to ask us what what personal data we hold on you.

If you wish to request details of personal information held on systems and in hard copy, that is stored by franchisees of Zeb Franchising Ltd, then please contact the appropriate franchisee directly.

 

Sources of Personal Data

Zebra Connexions Ltd and/or franchisees of Zeb Franchising collect your personal information:

  • directly from you when you complete a form on our website, register with us and/or select the option to receive news, information and promotional marketing from us
  • from third parties who use our products and services including information recorded on mail or parcels sent to you by a third party
  • from Zebra Connexions Ltd and/or franchisees of Zeb Franchising, including when you enquire about or purchase a service from us
  • from third parties who hold and supply marketing lists for sale or otherwise in the public domain
  • from third parties when we undertake a payment authorisation or when undertaking an identity check
  • when you purchase a product or service which we provide together with a third party business and the information is collected by the third party business
  • when parcels or post are handled through Zebra Connexions Ltd and/or franchisees of Zeb Franchising or third party networks.

 

Transferral of Personal Data Outside the UK

Zebra Connexions Ltd and/or franchisees of Zeb Franchising Ltd may need to transfer your personal information to third parties located outside the UK. If we do, we will ensure that information is protected to a level which meets the requirements of UK law.

 

Data Controller

The data controller is Zebra Connexions Ltd

 

Links to Third Party Websites

Our website, emails and social media pages may contain links to websites operated by third parties. Zebra Connexions Ltd and/or franchisees of Zeb Franchising are not responsible for privacy notices, policies, services offered, or other site content displayed on third party websites.

 

Changes to our Privacy Notice and Policy

We review our privacy notice and policy regularly and will display the current version on this webpage. Last updated April 2018.