telephone answering

Telephone Answering

Virtual PA & Telephone Answering Service for London, Herts, Essex and beyond

telephone answering

The Telephone Answering Quandary

Research on the subject varies, but it can take anything from between 5 and 25 minutes for workers to get back to where they were before they were interrupted.

There is also the obvious possibility of more mistakes being made as a result of being distracted. If you’re running a small business phone answering is clearly more critical than in larger organisations.

But phone calls also represent new business.

New customers often choose the phone to make an enquiry. They’ve made a decision to pick up the phone and are ready to buy. It might have cost you £50 or more in marketing spend just to make that phone ring. If that phone call is not answered professionally or is just simply missed then that’s a loss to your business that you’re never likely to get back.

Telephone Answering to catch the sales enquiries, and your Virtual Assistant to book appointments.

Zebra Connections provides a Telephone Answering Service for small and medium-sized businesses in London, Essex, Herts and beyond. We also offer a Virtual PA
service
to take care of administrative tasks that range from dealing with enquiries that come in via email to booking appointments. All for a fraction of the cost of employing
staff in your office and without the need to manage them.

We offer a FREE TRIAL, completely without obligation. You either can use us to take all your calls,
as an overflow service when your phone is engaged or you just can’t get to it in time.

There’s nothing complicated about setting up the service. Once you’ve started you’ll probably wonder how you did without us. Many of our customers have been using the Zebra Connections telephone answering service for years. We often find we’re asked to do a lot more than phone answering and we’re happy to help.

Customers prefer to deal with a real person

Answerphones have one advantage – they’re cheap. But callers like to speak to somebody straightaway and often won’t leave a message at all. If a caller does leave a message they might become frustrated about when they’re going to get a call back. Whilst they’re waiting for a call back they might try somebody
else. They may have rung your mobile and having missed their call you can’t call them back because they’ve withheld their number, although they’re a perfectly legitimate caller. Many elderly people and large organisations call from withheld numbers.
They might have been your next customer.

Don’t lose business to your competitors

At Zebra Connections, we don’t just answer calls; we become an integral part of your business, helping you to portray the most professional image to your callers.

Allocating a named PA to answer all calls for your business, our team get to know your clients just as they would if they were employed to take calls from your office.

Are there times when you can’t get to the phone? Does it ring at the most inconvenient times?
We’ve all been interrupted by phone calls, sometimes when we’re in the middle of meetings or just trying to get some work done.

 

Costs

With costs from just £35 a month plus VAT, your own Zebra Connections PA can answer calls in your company name, become familiar with your products, services and
customers, manage your diary and relay messages to you via email, text message or fax, passing urgent queries straight through to your phone.

As we don’t offer a Pay As You Go service you can be sure that we always have staff in place to answer ALL your calls – not just some of them. You needn’t worry about us not answering your calls because you don’t enough credit on your account. Your very next call could be your most important customer! We don’t want you to miss it.

Our telephone answering service is as personal as your business. We can even allocate you with a local telephone number, giving your company local presence but with the hidden advantage of having it ring anywhere you want it to!

Sign up for our Telephone Answering Service today and receive a local number FREE OF CHARGE!
Call us on 0800 046 7193

 

 

 

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Just one testimonial from a long-standing client:

“Utilising the professional services of Zebra Connections has helped both in the sustainability and expansion of our business. Their friendly efficient service gives our customers complete confidence that they are dealing with us direct. We live or die by our customer service levels, and our ability to respond accurately and quickly to enquiries and Zebra Connections certainly does not fail to deliver in these aspects.

Delivering campaigns that are fully staffed up is no longer a problem. Calls are not missed, and all urgent contacts are forwarded directly. Zebra Connections have always shown willingness to go and adapt with our business, nothing is out of the question for discussion.

But above all their friendly efficient service has delivered on service price, and has enabled us to both expand and ride successfully through the crunch.”

Janine Carhart
Managing Director
Barriers Direct