We are a telephone answering and outsourcing company. Our client portfolio numbers some 1100, right across the business spectrum – from plumbers and roofers through to solicitors and surgeons. 80% of our clients are made up of small enterprises with 1 to 5 staff, often sole traders who are missing business opportunities by not being able to handle enquiries from new and existing customers, whether by phone, email, WhatsApp, or social media.
If you’re trusting us to be the doorkeeper to your business then you can expect politeness, professionalism and promptness. For you and your customers and callers.
Grow your business by allowing us to take your calls while you concentrate on running and developing your business.
We are supporting both the British Red Cross in their work with the Disasters Emergency Committee in Ukraine, and the National Bank of Ukraine for donations to provide both humanitarian aid and to fund Ukraine’s defence.
We offer a FREE TRIAL, without any commitment. Contact us for more information.
We strive to meet the highest professional standards that would be expected of all our clients - from solicitors to doctors.
As well as being flexible and consistent, we aim for 100 per cent reliability that you and your callers can depend upon.
We work right across the business spectrum, from large corporations to sole traders, and from plumbers to psychiatrists.
We thrive on customer service, a "can-do" attitude, and a rapid response in all that we do. We'll answer your calls quickly, respond swift to your queries and aim to resolve any issues within the day. If we had a motto it would be "speed in all things". Without sacrificing accuracy of course!
We place great faith and trust in our team, after all that's what our clients have done, year after year. since 2005. Our Zebs are at the heart of the service and the business, and we even have our own netball team in the local Harlow league! Each team member is selected for attitude rather than aptitude, as skills can always learnt.
Everyone goes through a three month training programme with a six month probationary period. Attention to detail is a must, given the complexity of some our client's accounts. We promote a friendly, welcoming and pleasant office atmosphere. Consequently, staff turnover is very low and client retention high.