Keeping a customer satisfied and managing customer expectations is half the battle for any business. If you find yourself understaffed or struggling with a heavy workload, sometimes it’s hard not to fall further behind, leaving more and more customers increasingly dissatisfied. That’s where a telephone answering service can help.

“Reassurance. Sometimes that’s all that a potential customer wants. They might have seen something they want to buy on the internet but they just want to talk it over with somebody first. Or they might already have placed an order but they want to know when it will arrive.”

If you can’t get to the phone when customers call and want to make sure they still get the personal touch, bring in a telephone call management service that can fully meet the needs of your clients.

Zebra Connections specialise in complex call handling solutions. This gives you the ability to outsource more than just inbound call handing.

If you have an ecommerce website, you can outsource a sales support call line to a telephone answering service to handle inbound sales inquiries and provide a telephone hotline for online customers. Having a real person available to talk to can often be the difference between making an online sale or missing out to a rival that the customer perceives to be more trusted, whether it be down to size, reputation or previous experience.

If you run an appointment service or clinic, you can outsource appointment booking and diary management to a telephone call handling company that can integrate with your booking and diary system.

Having a dedicated call handler for these services gives further reassurance to customers who hear the same voice and develop a personal connection to your call handler and therefore to your company.

Make sure you provide the best possible reassurance to your customers today and talk to a call handling company about how to improve your call handling abilities.