Call Answering
Telephone answering services in London – Does it need to be local?
Does it really matter if you choose a telephone answering service in London just because your business is based in London?
It makes sense to choose a telephone answering service in the UK if your business is based in the UK since the time difference and language barriers make it difficult to use an answering service abroad even though it may be more cost effective. Should you limit your search to telephone answering services in London or can you include telephone answering services in Manchester or Nottingham? What about using a telephone answering service in Scotland, Wales or Ireland?
There are really two main factors that should be taken into account:
1. Is the different accent going to be an issue?
Impressions are everything, and our telephone answering service can really help to boost your company’s professionalism.
You don’t want your Virtual Receptionist in London asking your clients in Liverpool to repeat what they are saying over and over again. That could be very irritating and could reflect badly on your business. In London, we have employees from around the country and further afield and it would be discrimination to exclude someone because of a dialect.
2. Do you need to visit the call and go centre before you decide to use their services?
Nowadays with the increase in business being done online, the majority of internet users are comfortable with making a purchase without having to see the seller or service provider.On the other hand, using a Virtual PAis almost like hiring a receptionist and would you hire a receptionist without seeing her first?(blind dating comes to mind).
Like most things, it is really a personal preference. When need be, it might be important to you to be able to pay a visit to your answering service provider.
Our telephone answering service is based in London our clients at Jet Virtual come from many different locations in the UK. We have clients using our telephone answering services in London, Manchester, Nottingham, Belfast, Ireland, Wales, Isle of Wight and many other locations.
Perhaps the most important factor of all is the quality of service the answering service provides. Customer service is the driving force of a business.
It makes sense to choose a telephone answering service in the UK if your business is based in the UK since the time difference and language barriers make it difficult to use an answering service abroad even though it may be more cost effective. Should you limit your search to telephone answering services in London or can you include telephone answering services in Manchester or Nottingham? What about using a telephone answering service in Scotland, Wales or Ireland?
You don’t want your Virtual Receptionist in London asking your clients in Liverpool to repeat what they are saying over and over again.