Why a home based call handler is better than an international alternative

There is no doubt that small businesses remain increasingly commited to improving their call handling capabilities by using specialist outsource call handling companies.

UK demand for international call centres in fast growth countries such as India and The Philippines remains strong, yet more than ever, the importance of brand management and local knowledge cannot be ignored.

Customers calling a small business will find it hard to marry their expectation of a local person taking their call with an international voice at the end of a slightly delayed line. Culturally, international call centres are still a long way from providing a personal rather than robotic response.

UK based call handlers have a far better knowledge of current issues, traffic situations, local product needs and experiences. By assigning clients their own call handler, Zebra Connections can ensure that real customer relations can be build with your callers when you’re not available to take their calls.

Our assigned handlers will build up a knowledge of your business, corporate style and local knowledge to ensure that callers feel a direct response and positive brand experience every time they call in. By passing messages and returning calls on your behalf, we can add to that, becoming part of your team and ensuring your business grows from happy customers and seamless communications.

For more information about how Zebra Connections can expand your business capacity, improve efficiency and positively develop your brand, please click here.