FAQ

You divert your calls through to us and we’ll answer your calls in your company name and send you a message.

We allocate you a unique number for you to divert your calls through to, programme it into our system so it pops up on our screens with your company name.

Yes, you can use us an overflow service to take calls when you’re busy or you don’t have enough staff available.

This is not an issue. We can answer multiple calls at the same time for your company using our state of the art phone system.

Once a call is taken, we’ll log it onto our system and send a message straightaway by your chosen delivery method, usually email or SMS. Unless it’s an unsolicited sales call…

Yes, we’re adept at spotting these and we won’t put messages through from somebody trying to sell you something. Consequently, you won’t be charged for them.

It’s easy-in, easy-out with just one month’s notice period and a minimum three month’s contract unless we agree a shorter period for short-term cover. No onerous year long contracts.

Yes, we have a number of different tariffs to suit those clients with busy lines.

Sure, but she’ll need a back up team for when she’s either taking another call for you, or away from her desk, or on holiday.

Unless you want 24/7 cover then we’re open from 08:15 to 18:00 Monday to Friday excluding Bank Holidays. Outside these hours calls will go to a dedicated voicemail box recorded in your company name. Any messages left will then be transcribed and forwarded to you the next working day.

During office hours, yes, but during the pandemic we triggered a contingency plan for some out of hours calls to be answered by our partners in New Zealand. Being on the other side of the world this offers the advantage of their PA’s being bright and breezy during the UK night.

No, unlike some of our competitors or large corporations, you’ll never hear a message saying “due to large call volumes” or “all of our agents are busy”. Your callers will get straight through to one of our friendly and cheerful Zebs.

Yes, just divert it through to the number here that we’ll give you. If you need help with this then we’ll be pleased to try and help – even if you’ve got a complicated phone system.

Sure, we can supply numbers with practically any UK or International area code.

Our Zebs have mostly neutral “Home Counties” accents, although we do sometimes recruit staff with “regional” accents, but everyone is a native speaker of English.

Talk to us if you require this. We offer round-the-clock cover if you need it, for everything from site security to lift entrapment.

We can use whatever you use! We just need enough logins for at least two Zebs to login at the same time.

We’re already using Calendly, ClinicOffice, Timely, PPSExpress but if you use something else we’re confident we can work with that too.

We’ll discuss with you as to what works best. Generally speaking, we charge by the minute but with per second billing.

Yes, we’ll take calls and action them as if we’re working in your office. We can’t make the coffee though!

We avoid following scripts as they sound wooden and inflexible. Callers expect a friendly, natural response and a helpful approach. If you have a script then it might be best to view it as an aide-memoire instead of a tablet of stone.

Initial payment is by credit card and further payments are by Direct Debit.

We’ll send them to you by email, SMS or both if required. We’ll also send out an end of day summary at 18:00 every working day.

It’s very straightforward, if you’re with BT then read https://www.bt.com/help/landline/calling-features-and-security/all-about-call-diversion . If you need help then let us know.

Yes, we can provide a call escalation service where important calls are transferred to you, possibly calling several members of your team in turn until we get through to someone. Just like a switchboard.