1. Monitor your emails and proactively reply to them in a timely manner to enquiries, deal with orders and liaise with suppliers.
2. Make outbound calls if needs be to chase up deliveries, order stock, and collaborate with other partners.
3. Communicate with field agents, such as engineers, installers and couriers via Telegram, Facebook, WhatsApp and other channels to help improve your efficiency and improve customer satisfaction.
4. Use your CRM to maintain a record of transactions, appointments and other interactions with customers.
5. Operate a ticketing system for all stakeholders to view any issues that arise during the course of your business activity.
6. Any sector specific administration activity that can be carried out remotely.
Improving efficiency? Keeping costs down? Reducing your workload? We provide flexible, low-cost solutions tailored to your needs. Even if you've never employed staff but need to grow then we'll help achieve that goal in a seamless, structured and economical way.
Depending on how complex your requirements are, we'll discuss them with you in detail. We may compile forms or flow charts to help us better understand your processes.
Going live can either be staged, or implemented in full according to your timetable. Rather like employing staff directly, there is likely to be a training period, and adjustments to procedures as we go along.
Administration and customer service are essential facets of running a business in this digital age. We can't neglect that all important person, the customer, in the era of Trustpilot, Feefo, Google reviews and Facebook. What used to be just "word-of-mouth" has become "social collateral". The general public has become unforgiving and demanding. Response times need to be immediate and customer satisfaction given the highest priority.
What's that got to do with admin, you might ask?
We'll aim to get back to your customers right away, using whatever means of communication works best for them. This might be email, Facebook Messenger, WhatsApp or just a simple phone call.
If you use a CRM (Customer Relationship Management) system, like Salesforce, then we'll help you keep track of the issues that invariably arise during course of some transactions. Our team will help you keep on top of things by dealing with them in a timely manner, improving customer satisfaction, helping to increase repeat orders, and encouraging positive reviews.
Talk to us on how we can help your business.
For more information on this service please fill in the form below and a member of the team would be happy to help.
24/7 provision available
Over 20 years experience
Capture every lead
Know your callers
Or give us a call on0800 046 7193
Running a small business places huge demands on your valuable time, but you always need to be available to your clients or new potential clients.
Having a totally professional organisation that can handle inbound calls (they can also do outbound I believe) can be a huge benefit as you know that your incoming calls are going to be dealt with courteously and efficiently. Zebra connections answer your calls as if they are in your office, with your own script to ensure uniformity and the precision that you are looking. You are almost instantly updated with the details of the caller both with a text message and email to help manage your calls.
Zebra connections have been invaluable to my company for the 15 years they have supported me, ever since I missed that first call, and I have not missed one since.
Dedicated To Your Security and Safety.
- Eric Chorley
I have just come from visiting a very old loyal client of mine who has asked me to convey her compliments to Linda who took her phone call this week on my behalf. My client commented on how helpful, professional she was and what a warm telephone manner she had.
- Audrey Doyle
We have used the services of Alan and his team at Zebra Connections for many years, as well as working together on projects to benefit both companies. Being personable, supportive and extremely professional Alan and his colleagues are highly recommended.
- Dave Morgan
Zebra have been there to support IDT from day one – we simply would not have grown from a one-man-band to a £3m+ company without their professionalism and reliability. Thanks!
- Ben Hollingsworth
I have had a few people recently comment on how nice and professional our receptionist is. One who recently visited us was expecting to walk into a big bustling office, which is exactly the impression I want to give, so please pass on my thanks to the girls for the great work.
- Gary O’Donnell