Our Clinic Management Service provides dedicated, friendly, named PAs to:
1· Answer your calls in your company name.
2· Manage your diary and arrange appointments in real time.
3· Familiarise themselves with your clients and their needs.
4· Book new patient and follow up appointments
5· Book procedures
6· Handle insurance referrals.
7· Liaise with other healthcare personnel to assist with procedures etc.
· Send out SMS reminders to your patients so they don’t forget their appointment or where they need to go.
· Call a patient for whatever reason, like letting them know you’re running late or they need to bring something to the appointment.
We can take your calls when you can’t and you’ll never have to worry about staff sickness or holidays.
All for the fraction of the cost of a full-time receptionist!
We'll take as long as it requires to gather all the information we need to provide the professional service you're looking for. Depending on complexity, this might take 30 minutes or a working week. If your account requires it, then we'll liaise with you to produce the necessary documents to help us understand your requirements. This might require a set up fee.
Once we've gathered information on how you'd like your account handled then we'll proceed with setting it up. We'll programme in a unique number for you to divert your calls to, and ensure we are clear on the booking system that you operate. We'll liaise with you every step of the way.
Once we're all set up, we'll test everything this end and send you a confirmation email saying we're ready for you to divert your calls to us. But this isn't the end of process, as we'll adapt and change any aspect of the service if you need us to. Complex accounts typically require a bedding-in period.
If you are experiencing issues with any or all of the following then we can help:
1. Patients can't get through when they call your practice.
2. Your reception is only staffed on a part-time basis.
3. Staff turnover is high, affecting consistency and quality.
4. Absenteeism, either when planned through holidays, or unforeseen because of sickness, is affecting service levels to patients.
5. Peaks and troughs in demand result in under or over capacity.
6. No shows (DNA's) are reducing profitability.
7. Evenings and weekends need covering.
For more information on this service please fill in the form below and a member of the team would be happy to help.
24/7 provision available
Over 20 years experience
Capture every lead
Know your callers
Or give us a call on0800 046 7193
Running a small business places huge demands on your valuable time, but you always need to be available to your clients or new potential clients.
Having a totally professional organisation that can handle inbound calls (they can also do outbound I believe) can be a huge benefit as you know that your incoming calls are going to be dealt with courteously and efficiently. Zebra connections answer your calls as if they are in your office, with your own script to ensure uniformity and the precision that you are looking. You are almost instantly updated with the details of the caller both with a text message and email to help manage your calls.
Zebra connections have been invaluable to my company for the 15 years they have supported me, ever since I missed that first call, and I have not missed one since.
Dedicated To Your Security and Safety.
- Eric Chorley
I have just come from visiting a very old loyal client of mine who has asked me to convey her compliments to Linda who took her phone call this week on my behalf. My client commented on how helpful, professional she was and what a warm telephone manner she had.
- Audrey Doyle
We have used the services of Alan and his team at Zebra Connections for many years, as well as working together on projects to benefit both companies. Being personable, supportive and extremely professional Alan and his colleagues are highly recommended.
- Dave Morgan
Zebra have been there to support IDT from day one – we simply would not have grown from a one-man-band to a £3m+ company without their professionalism and reliability. Thanks!
- Ben Hollingsworth
I have had a few people recently comment on how nice and professional our receptionist is. One who recently visited us was expecting to walk into a big bustling office, which is exactly the impression I want to give, so please pass on my thanks to the girls for the great work.
- Gary O’Donnell