Our Clinic Management Service provides dedicated, friendly, named PAs to:
1· Answer your calls in your company name.
2· Manage your diary and arrange appointments in real time.
3· Familiarise themselves with your clients and their needs.
4· Book new patient and follow up appointments
5· Book procedures
6· Handle insurance referrals.
7· Liaise with other healthcare personnel to assist with procedures etc.
We’ll also:
· Send out SMS reminders to your patients so they don’t forget their appointment or where they need to go.
· Call a patient for whatever reason, like letting them know you’re running late or they need to bring something to the appointment.
We can take your calls when you can’t and you’ll never have to worry about staff sickness or holidays.
All for the fraction of the cost of a full-time receptionist!
We'll take as long as it requires to gather all the information we need to provide the professional service you're looking for. Depending on complexity, this might take 30 minutes or a working week. If your account requires it, then we'll liaise with you to produce the necessary documents to help us understand your requirements. This might require a set up fee.
Once we've gathered information on how you'd like your account handled then we'll proceed with setting it up. We'll programme in a unique number for you to divert your calls to, and ensure we are clear on the booking system that you operate. We'll liaise with you every step of the way.
Once we're all set up, we'll test everything this end and send you a confirmation email saying we're ready for you to divert your calls to us. But this isn't the end of process, as we'll adapt and change any aspect of the service if you need us to. Complex accounts typically require a bedding-in period.
If you are experiencing issues with any or all of the following then we can help:
1. Patients can't get through when they call your practice.
2. Your reception is only staffed on a part-time basis.
3. Staff turnover is high, affecting consistency and quality.
4. Absenteeism, either when planned through holidays, or unforeseen because of sickness, is affecting service levels to patients.
5. Peaks and troughs in demand result in under or over capacity.
6. No shows (DNA's) are reducing profitability.
7. Evenings and weekends need covering.
For more information on this service please fill in the form below and a member of the team would be happy to help.
24/7 provision available
Over 20 years experience
Capture every lead
Know your callers
Or give us a call on0800 046 7193
