Not by using just a bot, but through a blend of AI and human interaction.
1. By reassuring your web visitors that you’re a bona fide business with a genuine commitment to looking after your customers. Many websites are simply e-commerce sites, which although professionally designed, do not show any contact information such as a phone number or email address.
2. Displaying live chat will demonstrate that there are real people behind the business
who want to help their customers, and it’s not just an automated site.
3. Simply offering web visitors the chance to chat increases their confidence in your business and will lead to more sales. Live chat is protected by SSL and is therefore a far more secure method of communication than email.
4. Interacting with visitors to your website offers a greater chance to close the sale.
5. Live chat gives you the opportunity to take the initiative and invite visitors to chat if they land on specific pages or are moving around the site trying to find what they’re looking for.
6. It’s a means of a capturing all the information you need to keep in touch with your customer.
7. 85 per cent using chat are made to wait. We pick it up straightaway.
8. If you’ve got web chat but don’t staff it properly then 67 per cent will leave your site
We don't just use chat bots, they don't take too long to respond and provide answers of doubtful quality.
Let us know what your site visitors want to know. We'll take basic details first and endeavour to deal with every enquiry with a view to giving you another happy customer.
We'll work with you to help create a chat box that handles enquiries promptly, politely and professionally, and if appropriate, helping to make sales.
Why?
1. It increases the opportunity for personal interaction with visitors to your website. These visitors have all just walked into your shop or office and live chat is a chance for you to talk to them.
2. It’s another way for those interested in your services or products to contact you.
3. Live chat provides a method for website visitors to have any queries or questions answered straightaway.
4. Even if your website is on the other side of the world, live chat is a convenient, free and immediate way for a potential customer to ask a question.
For more information on this service please fill in the form below and a member of the team would be happy to help.
24/7 provision available
Over 20 years experience
Capture every lead
Know your callers
Or give us a call on0800 046 7193
