Telephone Answering

Reducing your missed call rate is without doubt the quickest and most effective way to both improve your customer service and increase your profits.

If your telephone enquiries bring in X amount of profit each month and you miss 25% of your calls, then if you reduce your missed call rate then your sales and profits are bound to go up. Everyday more of our customers realise this and see their profits and customer satisfaction rise. Call us on 0800 046 7193 today to help your business grow.

Are you missing out on new business opportunities?

https://www.bt.com/help/landline/calling-features-and-security/all-about-call-diversion

Even in this new digital age, the first point of contact is often by phone.

Does the phone ring at inconvenient time, either when you’re driving or interrupting you or your team when you’re in the middle of something?

It can take anything from between 5 and 25 minutes for workers to get back to where they were before they were interrupted.

There is also the obvious possibility of more mistakes being made as a result of being distracted. If you’re running a small business phone answering is clearly more critical than in larger organisations.

But phone calls also represent new business.

New customers often choose the phone to make an enquiry. They’ve made a decision to pick up the phone and are ready to buy. It might have cost you £50 or more in marketing spend just to make that phone ring. If that phone call is not answered professionally or is just simply missed then that’s a loss to your business that you’re never likely to get back. Most callers won’t leave a voicemail these days, and voicemail anxiety is definitely “a thing”.  They’ll probably never ring again and your competitor will get the business.

Telephone Answering to catch the sales enquiries, and your Virtual Assistant to book appointments.

Zebra Connections provides a Telephone Answering Service for small and medium-sized businesses in London, Essex, Herts and beyond. We also offer a Virtual PA service to take care of administrative tasks that range from dealing with enquiries that come in via email to booking appointments. All for a fraction of the cost of employing
staff in your office and without the need to manage them.

You either can use us to take all your calls,
as an overflow service when your phone is engaged or you just can’t get to it in time.

There’s nothing complicated about setting up the service. Once you’ve started you’ll probably wonder how you did without us. Many of our customers have been using the Zebra Connections telephone answering service for years. We often find we’re asked to do a lot more than phone answering and we’re happy to help.

Customers prefer to deal with a real person

Answerphones have one advantage – they’re cheap. But callers like to speak to somebody straightaway and often won’t leave a message at all. If a caller does leave a message they might become frustrated about when they’re going to get a call back. Whilst they’re waiting for a call back they might try somebody
else. They may have rung your mobile and having missed their call you can’t call them back because they’ve withheld their number, although they’re a perfectly legitimate caller. Many elderly people and large organisations call from withheld numbers.
They might have been your next customer.

Don’t lose business to your competitors

At Zebra Connections, we don’t just answer calls; we become an integral part of your business, helping you to portray the most professional image to your callers.

Allocating a named PA to answer all calls for your business, our team get to know your clients just as they would if they were employed to take calls from your office.

Costs

Call us on 0800 046 7193

Just one testimonial from a long-standing client:

“Utilising the professional services of Zebra Connections has helped both in the sustainability and expansion of our business. Their friendly efficient service gives our customers complete confidence that they are dealing with us direct. We live or die by our customer service levels, and our ability to respond accurately and quickly to enquiries and Zebra Connections certainly does not fail to deliver in these aspects.

Delivering campaigns that are fully staffed up is no longer a problem. Calls are not missed, and all urgent contacts are forwarded directly. Zebra Connections have always shown willingness to go and adapt with our business, nothing is out of the question for discussion.

But above all their friendly efficient service has delivered on service price, and has enabled us to both expand and ride successfully through the crunch.”

Janine Carhart