Do you have a professional practice with a number of practitioners? Maybe a firm of solicitors, an estate agency, dental or other medical practice, or perhaps an estate agency?
Perhaps you have a sole receptionist, or maybe a team to take your calls on the front desk?
Even though this front desk might be in a worker’s home these days, or perhaps because it is, your team might struggle to answer all your calls.
Zebra Connections provides a friendly, efficient virtual switchboard service to ensure you don’t miss any vital calls from clients or other firms.
We’ll prioritise callers according to your instructions, transferring the calls through to appropriate team members, filtering out unwanted calls, and taking messages if we can’t get through to the nominated person on your contact list.
If any members of your team are out on site, in the field or on the move we can patch the call through to them after taking down the caller’s details first. If your team member is unavailable, or doesn’t want to take the call, we can try someone else, or take a message. We’ll let you know who’s called in any event.
We also provide an emergency escalation service for lift maintenance firms, security companies and other organisations requiring a 24/7 response.
In the event of emergency situation developing we will provide a “hotline” facility for someone to call. We’ll then handle the call according to your instructions, no matter how complicated, and no matter at what time of day or night.
We can transfer calls through to your nominated contacts, perhaps calling them each in turn until someone answers. Alternatively, we can advise the caller what to do in line with your instructions.
We can also compile and send incident reports, and supply statistics using our state-of-the-art technology.
For more information on this service please fill in the form below and a member of the team would be happy to help.
24/7 provision available
Over 20 years experience
Capture every lead
Know your callers
Or give us a call on0800 046 7193
