Our specialist estate agency team has been handling calls from estate agents since 2005. We’ve seen the ups and downs in the market, but if there’s one thing that’s remained the same, it’s importance of answering calls.
We'll take as long as it requires to gather all the information we need to provide the professional service you're looking for. Depending on complexity, this might take 30 minutes or a working week. If your account requires it, then we'll liaise with you to produce the necessary documents to help us understand your requirements. This might require a set up fee.
Once we've gathered information on how you'd like your account handled then we'll proceed with setting it up. We'll programme in a unique number for you to divert your calls to, and then configure other digital channels if required. We'll liaise with you every step of the way.
Probably the most important part of the process, this can take as little as half an hour, or several days if your brief is complex.
Once we're all set up, we'll test everything this end and send you a confirmation email saying we're ready for you to divert your calls to us. But this isn't the end of process, as we'll adapt and change any aspect of the service if you need us to. Complex accounts typically require a bedding-in period.
Whether it’s buyers and sellers, or if you’re a letting agency then both landlords and tenants then we’ll capture at least the following important details:
We’re also familiar in handling calls relating to property management issues, and we’ll prioritise these accordingly, depending upon the urgency of problem.
If you wish to attach greater importance to calls from certain types of caller, then we can handle these in a different way, for example by patching or transferring the call to you.
Messages can be sent to multiple simultaneous contacts if required, at no extra cost.
We’re available, on demand, whenever you need us. Including 24/7/365 if you require.
Our charges start from just £40 a month plus VAT.
Call Kaye or Alan on 0800 046 7193 to find out how we can help you grow your agency.
For more information on this service please fill in the form below and a member of the team would be happy to help.
24/7 provision available
Over 20 years experience
Capture every lead
Know your callers
Or give us a call on0800 046 7193
